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FAQs - etransfers

​What changes will I see with the app feature, e-transfer?

 

1. e-transfer recipient information

The first time you sent someone an e-transfer, you would have entered their information into your e-transfer recipients list. Once the conversion takes place, all of this information will be lost.

In some cases, you may not need to keep this information (one-time purchases, etc.); however, others' information may be beneficial for you to keep.

We recommend that you take a screenshot and/or print the screen which contains this information. Once the conversion is complete, you will need to add the information manually once again.​

2. Pending e-transfers

If you have any pending e-transfers, you must accept them prior to 5pm on September 13th.

If you have any outstanding e-transfers that you have sent out, please contact the recipient to accept these prior to September 13th at 5pm.  If the outgoing e-transfer is not accepted before this time, it will not be visible in your online banking history post conversion. We recommend you contact the recipient to confirm receipt. ​

3. Transaction history

Once the conversion is complete, all of your e-transfer transaction history will be lost.

If you would like to keep this information, we recommend that you take a screenshot and/or print the screen which contains this information.

4. Auto-deposit

If you utilize auto-deposit within e-transfer, you will need to delete your auto-deposit setup prior to conversion. If you do not do this, any e-transfer auto-deposits made after conversion weekend will fail.

If you have any questions about upcoming e-transfer changes, you can email us by clicking the yellow button below, by coming into a branch and speaking to us in person, or by calling the Contact Centre at 1-844-826-6500.