FAQs - Telephone banking
How do I log in to telephone banking after the conversion?
After the conversion, you will use your existing log in information - account number and security code/password (these credentials will be referenced on the new system as member number and personal identification number). Once logged in, you will be able to carry out your banking as you did prior to conversion.
What if I am still unable to log in to telephone banking?
Please contact our Contact Centre at 1-844-826-6500, email us here, or visit your local branch.